Patient Experience Mapping
Transforming Healthcare CX Journey Mapping: Integrating Data for On-Demand Insights
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I'm Josh Bernard,
an Experience Design Lead with over 15 years of professional practice, continuously adapting UX practices in fast-evolving digital environments to guide multidisciplinary teams toward solutions that align business goals with user needs throughout the product lifecycle.
My background spans Healthcare, Financial, B2B, B2C, Government, and Non-Profit sectors, where I've driven UX practices to meet the demands of complex, regulated environments.
Sample Work
Budget Analysis Tool
From Complexity to Clarity: Transforming Healthcare Economic Intelligence
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Disease Education Website
A modern, patient-centered website redesign for PBC (Primary Biliary Cholangitis) that aligned with the new campaign, fostered a sense of community, and drove CRM registrations
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PlanB Website
Focused on providing clear, straightforward information to empower women with the knowledge to make independent reproductive health decisions.
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Patient Referral and Management
The patient referral portal streamlines the process for referring healthcare providers to manage and track patients receiving CAR T cell therapy
Case Study Coming Soon
Contact
I am seeking a role as a full-time or freelance Experience Lead with a company in the NYC area that recognizes the value of design in driving business outcomes. I am particularly drawn to creating transformative customer experiences in financial services, while my extensive healthcare experience remains meaningful and offers immediate expertise.